These Terms explain the rules for using our website and services, including pricing, billing, and cancellation.
1. Agreement to these Terms
These Terms of Service ("Terms") govern your use of palisadescalegroup.com (the "Site") and the services provided by Palisade Scale Group LLC ("Palisade," "we," "us," or "our"). By using the Site, requesting a free audit, or purchasing our services, you agree to these Terms and to our Privacy Policy and SMS Terms. If you are accepting on behalf of a business, you confirm you have authority to bind that business ("Client," "you").
2. Our services
Palisade provides missed-lead response services for HVAC and other home service businesses, which may include: automated text message replies to missed calls and website form submissions, answers to common questions using information the Client approves, lead qualification, booking links to the Client's calendar, lead logging, and notifications to the Client. Specific features and configuration are confirmed with each Client during setup.
3. Free missed-lead audit
The free audit is provided at no cost and with no obligation to purchase. To prepare it, we may call your business phone number and submit your website contact form to measure response times. The audit and any revenue estimates are informational only and are not a guarantee of future results.
4. Fees, billing, and cancellation
- Standard Install: one-time setup fee of $1,500, plus $497 per month.
- Founding Install: one-time setup fee of $750, plus $497 per month, available to a limited number of Clients (see Section 5).
- Billing: the setup fee is due before installation begins. Monthly fees are billed in advance on a recurring basis starting on the date service goes live, unless otherwise agreed in writing.
- Cancel anytime: service is month-to-month with no long-term contract. You may cancel at any time by emailing darwin@palisadescalegroup.com. Cancellation takes effect at the end of the current billing period, and you will not be charged again. Monthly fees already paid are not prorated or refunded.
- Setup fee: the setup fee covers installation and configuration work and is non-refundable once installation begins.
- Third-party costs: unless otherwise agreed in writing, carrier registration fees or third-party software the Client chooses to use are the Client's responsibility. We will tell you about any such costs before you incur them.
- We may change pricing for future billing periods with at least 30 days' written notice.
5. Founding Install program
The Founding Install program is limited to the first 5 Clients that sign up and is offered at our discretion. In exchange for the reduced setup fee, Founding Clients grant Palisade permission to publish a case study describing their results, including performance metrics and a short quote from the Client. The Client may choose whether its business name is included; if the Client does not approve use of its name, the case study will be anonymized. We will share the case study with the Client before publishing it.
6. Client responsibilities
- Provide accurate business information, service details, pricing information you want shared, and calendar access needed to set up the service.
- Review and approve the automated messages and answers used on your behalf.
- Comply with all laws that apply to your communications with your customers, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state telemarketing and texting laws, and carrier and CTIA messaging guidelines.
- Cooperate with and provide accurate information for required carrier registrations, such as A2P 10DLC brand and campaign registration.
- Promptly respond to leads that are handed off or flagged as urgent. Palisade supports, but does not replace, your own team's follow-up.
7. Acceptable use
You may not use our services or the Site to send unsolicited or bulk marketing messages, message anyone who has opted out, send content that is unlawful, deceptive, harassing, or that violates carrier policies (including content related to prohibited categories), or interfere with the security or operation of the services. We may suspend or terminate service immediately for violations.
8. Third-party services
Our services rely on third-party providers, such as telecommunications carriers, messaging platforms, calendar and scheduling tools, and hosting providers. We are not responsible for outages, delays, carrier filtering, or changes caused by those providers. Text messages may not be delivered in every case, and delivery is not guaranteed.
9. Intellectual property
The Site, our software configurations, message templates, workflows, and materials are owned by Palisade or its licensors. You keep ownership of your business data and customer information. You grant us a limited license to use that information solely to provide the services.
10. No guarantee of results; disclaimers
We work hard to help you respond faster and book more jobs, but we do not guarantee any specific number of leads, bookings, revenue, or results. Except as expressly stated in these Terms, the Site and services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Information on the Site, including the FAQ, is general information and is not legal advice.
11. Limitation of liability
To the fullest extent permitted by law, Palisade will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities. Palisade's total liability for any claim relating to the services or these Terms will not exceed the amounts you paid to Palisade in the three (3) months before the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Palisade from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your violation of law (including messaging and consumer protection laws), or the content and information you provide for use in the services.
13. Termination
Either party may end the services as described in Section 4. We may suspend or terminate service for non-payment, violation of these Terms, or if required by a carrier or law. Sections that by their nature should survive termination (including fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.
14. Governing law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New Jersey, and both parties consent to that jurisdiction.
15. Changes to these Terms
We may update these Terms from time to time by posting the new version on this page and updating the "Last updated" date. Continued use of the Site or services after changes take effect means you accept the updated Terms.
16. Contact us
- Business
- Palisade Scale Group LLC
- Address
- 404 Loomis St, Unit 2, Elizabeth, NJ 07206
- Phone
- 609-429-5229